Positive Reviews
positive:
Close to downtown
Most guests have been fond of the location of this property, as it is close to downtown Trois-Rivières and within walking distance of many of the area's top attractions. There are also many different restaurants just a short walk from the property, which guests found convenient.
positive:
Staff is very friendly
The majority of guests have been happy with the customer service at this hotel, as the staff is very friendly and accommodating. Because of the quality of this service staff, guests have always been able to get everything that they needed while staying at the property.
positive:
Large, clean rooms
Past guests have been impressed by the size of the rooms at this hotel. The rooms are said to be quite spacious and this was looked upon favourably. In addition, the housekeeping staff does an excellent job of keeping the rooms clean.
Negative Reviews
negative:
Old and worn
There have been complaints about this hotel being quite old and the decor being dated. Guests have noticed that the rooms are starting to look worn and, therefore, believe that the property as a whole should be renovated.
negative:
No temperature control
Multiple guests have been unhappy about the lack of climate control available in the rooms. Guests have said that the rooms are often either too hot or too cold and there is no way to regulate the temperature from inside the rooms.
negative:
Dirty common areas
Guests have complained that the common areas at this hotel can be dirty. Numerous guests have noticed dust and dirt in the halls and other areas, which they feel took away from the overall quality of the accommodation.