Positive Reviews
positive:
A comfortable place to rest your head
While opinions on bed comfort are very often a subjective matter, it is striking just how many guests have commented on the comfort of the beds at this hotel. You can expect to have a good night's sleep at the hotel here.
positive:
Be entertained in the casino
The hotel has a whole range of entertainment options available for guests, so it can be considered a leisure destination in its own right. As well as a comedy club, for example, the hotel has a popular casino. While you cannot be sure to win any money while you are in the casino, guests do like it and say that they have lots of fun.
positive:
Free secure parking
It is a positive that there is plenty of free underground parking on-site, meaning you will not struggle to find a place to park. An additional bonus is that the car park is heated, which is a benefit during winter months.
Negative Reviews
negative:
No mini-fridge
Some guests are disappointed that the rooms do not include a mini-fridge and so they have nowhere to keep any drinks or snacks chilled.
negative:
Cleaning may not be 100%
While many guests say that rooms are nice and clean, some did not find them as thoroughly clean as they would have liked. Issues noted including hairs in the sink and bath, and bathroom floors and toilets not being spotless.
negative:
Mixed levels of service from the staff
The staff can be really great, being friendly, attentive and helpful. However, the experience may not always be so positive. Staff can be quite blunt and give the appearance of not wanting to help, and have not been willing to accommodate a late check out.