Centennial Hotel Spokane (Spokane, USA)

The hotel's location is ideal for many who were able to find grocery stores, shopping centers, a convention center and a nice park within walking distance. A major highway is also close by to get to other nearby areas by car.

The large parking lot and the outdoor swimming pool were a very nice addition to guests who found they did not have to worry about finding parking and had a nice pool to relax in. There is also a food service available by the pool and the vicinities were well cared for.

Many guests found the hotel to be accommodating to family members with their facilities and surrounding area. The outdoor pool and dining services and the nearby park and river are positive surroundings for the family to enjoy.

Some guests experienced a bad service from the staff members whose mistakes or unwillingness to help their guests did not go unnoticed. For example, housekeeping seemed to come in at inconvenient times and did not clean well and extra charges were made on guests' cards without any notice or knowledge of services being extra.

The rooms were found to be of old-school style with their furnishings and décor. For instance, the drapes are described as '80s-style floral stamps, the paint was chipping off, the furniture mixed and stained shower curtains. These small details really make a difference to guests who are put-off from staying in the same place.

The hotel advertises different prices and receives guests who paid through various places. Some guests found they had to pay extra for breakfast and parking and were not aware of these charges. Others paid for a package and received these for free so the services included were confusing for some.