Positive Reviews
positive:
Convenient location off the freeway
Motorists in particular welcomed the way Causeway Bay Lansing Hotel was situated just off Interstate 96 as it offered easy access to the airport, area attractions, museums, Michigan State University, shopping malls and downtown Lansing for the Michigan St
positive:
Praise for rooms and facilities
Reviewers often reported that the rooms at this modern hotel were well-appointed, clean, spacious and comfortable with pleasant garden or courtyard views. The accommodation appealed to business and leisure visitors who liked the way the rooms were equippe
positive:
Praise for customer service
Reviewers generally expressed positive opinions about the customer service, often calling personnel welcoming, friendly and obliging. However, a few guests were critical of the way occasional complaints were dealt with.
Negative Reviews
negative:
Maintenance grumbles
A few critics took issue with maintenance standards, noting problems like malfunctioning locks, weak water pressure and noisy plumbing in some rooms.
negative:
Cleanliness issues encountered
Although cleanliness standards were generally found to be good, some critics felt they left something to be desired. Unsatisfactorily cleaned bathrooms, linens that could have been more thoroughly cleaned and sporadic visits from housekeeping were among t
negative:
Too noisy for some
While plenty of guests commented that they found the hotel to be fairly tranquil, there were reports from light sleepers that they could hear noise from adjacent rooms and corridors through thin walls.