Candlewood Suites Erie is ideally located for shoppers visiting Millcreek Mall Complex. Recently renovated suites boast a fully equipped kitchen, flatscreen television, desk and daily housekeeping. All suites are no smoking and there are five accessible suites available on request. Business travellers may wish to use the business centre for copy, print and scan services and the energetic can enjoy a workout in the fitness room or a dip in the heated pool. Dry cleaning and laundry services are offered and Wi-Fi is free. Guests can enjoy a barbecue in the outdoor Gazebo Grill or stock up on the essentials from the Candlewood Cupboard if wishing to stay in and cook. Candlewood Suites Erie is just a short drive from the shores of Lake Erie and Splash Lagoon water park is a fun day out less than ten minutes away.
The rooms here are almost like a studio apartment as they have pretty comprehensive kitchen facilities, including a fridge and dishwasher. This is very convenient for guests wanting to self-cater or for those who are staying more than one night.
This is quite a new property and therefore the general decoration of both the guestrooms and the public areas is excellent with the housekeeping team ensuring that everything is kept clean to a high standard.
The beds here are supremely comfortable and the air-conditioning does an excellent job of keeping the temperature controlled.
One of the biggest bug bears with this property is that to say it’s a brand new property it doesn’t seem like any thought has gone into its basic design. The entrance is not where you would intuitively expect it to be meaning some patrons have got a little lost just outside the hotel. The rooms are not laid out as well as they could be meaning they do not make the most of the space. Some of the small touches seem to be an afterthought and not where they should be.
There have been lots of teething problems at this property including the lifts not working, fridges not fitted correctly or not working correctly and items in the room not being replenished when a guest checks out.
Guests have gone as far as to say that they have never experienced such poor customer service. Some of this is down to staff not knowing how to do basic things for example print an invoice or process a booking or rooms not being ready on time to check in. Feedback has also stated that there is one woman in particular working on the front desk who should probably not be allowed to work in hospitality due to her poor attitude.
No, Candlewood Suites Erie, an IHG Hotel doesn’t offer pool areas.
Yes, Candlewood Suites Erie, an IHG Hotel has a pet policy that may vary based on the room type or availability. Please check with the hotel directly to learn about their pet policy.
Yes, Candlewood Suites Erie, an IHG Hotel provides Accessible parking for guests.
Check-in at Candlewood Suites Erie, an IHG Hotel is available from: . Check-out time is by .
Candlewood Suites Erie, an IHG Hotel is located in 2020 Edinboro Road, 16509, Erie, USA.
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