Positive Reviews
positive:
Excellent service at Bayfront Grill and Restaurant
The restaurant could be busy at certain times, but rest assured that your needs will be met promptly. The staff members always have your satisfaction in mind. Moreover, the waiters at this restaurant usually make casual conversation and takes time to know the guests, thereby making them feel more welcome.
positive:
Rooms have exquisite views
Sheraton Erie Bayfront's rooms offer an exquisite view that is definitely picture perfect. If your room is facing the marina or the bay, you will be amazed at the views each rooms offer. If you are a fan of boats and sunsets, then you should definitely stay at this beautiful establishment. Upon booking, make sure to reserve for a room that is located at the highest floor possible.
positive:
Well-maintained and highly functional facilities
This may not be the most affordable hotel in town, but rest assured that you would get your money's worth. All of the facilities are functional and well maintained. Furthermore, the pool is immaculate and the pool area not overcrowded, while the adjacent hot tub and fitness center are well reviewed by guests.
Negative Reviews
negative:
Uncomfortable sleeping facilities
Bed linens were heavily starched to the point of actually being noisy to the touch, while the beds themselves have springs that make guests uncomfortable.
negative:
Poor customer service at times
You may have the impression that many members of the staff are not sufficiently trained in the finer points of customer service. Moreover, the manager of the hotel is nowhere to be found when badly needed.
negative:
Bathrooms are quite small
Most of the guests noted how narrow the bathrooms are, and the space provided doesn't provide a comfortable experience. However, you can ask for a room replacement to search for a room that has a more spacious bathroom and shower area.