Best Western Plus Olathe Hotel (Olathe, USA)

Guests reported that the employees frequently displayed service-centered attitudes. That was especially true when guests arrived without making reservations or had special requests related to their rooms. Although staff members weren't always able to meet needs exactly in the ways guests wanted, they tried their best.

Many reviews came from guests who were extremely impressed by this property's reasonable prices. Some said that they would have expected to pay more based on what the rooms offered, and some guests decided to come back for numerous future stays, partially due to the great value.

Generally, guests felt it was hard to find flaws related to cleanliness or comfort. Since the hotel met or exceeded expectations in those areas, guests often said they felt very satisfied overall, even if they had encountered minor issues during their stays.

Some of the rooms in this property include sofas that can be pulled out and converted into beds. Unfortunately though, some guests gave feedback to say that these sleeper sofas were very uncomfortable, to the point where it was hard to get restful sleep.

Guests complained that the hot items on the breakfast buffet were sometimes not served warm enough. Furthermore, other guests thought the breakfast was lacking in terms of taste and texture.

When staying here, guests sometimes mentioned that they were able to hear other occupants in nearby rooms. There were some negative comments about the traffic sounds being too noticeable through the thin walls, as well.