Positive Reviews
positive:
Convenient location
Many guests love that Hillarys Boat Harbour, the Aquarium of Western Australia, Crown Casino and Perth Airport are close by, and say that the property is at the base of Perth’s hills, with the town of Kalamunda and Lesmurdie Falls only a short trip up the road. Others appreciate that the property is moments away from the Ascot and Belmont race courses.
positive:
Spacious and family-friendly villas
Several guests mention that the kitchen has plenty of dishware, crockery and cooking utensils, and love the large living areas and spacious bedrooms. Others say that there is ample space for luggage and wardrobe storage, and note that the air conditioning is effective, and the bathrooms are clean.
positive:
Convenient airport shuttle
Many guests say that the airport shuttle is punctual, and note that the schedule is flexible. Others add that there is plenty of space for luggage stowage, and appreciate that that the vehicle is new, the seats are comfortable, and the air conditioning is effective.
Negative Reviews
negative:
Staff is not professional
Some guests dislike that the check-in process is cumbersome, and note that the front desk staff are inattentive at check-in. Others say that the manager is not present at the welcome reception, and add that requests for extra amenities are not handled promptly.
negative:
Limited connectivity
A handful of guests mention that mobile phone reception is patchy, and dislike that calls drop frequently. Others add that Wi-Fi signals in the rooms and public areas are weak, and comment that satellite TV reception is poor, and many premium channels are not available.
negative:
Noisy atmosphere
Some guests note that the room walls are thin, and dislike that the sound of music playing in the adjoining rooms is audible at night. Others add that the common areas are noisy during check-in time.