Positive Reviews
positive:
Excellent location
Guests have rated the location of this Coffs Harbour resort highly, mentioning the ease of access to the beach and walking trails as well as the selection of dining spots in the area. There are attractions nearby but guests also note that the Pacific Highway enables visits to destinations along the coast.
positive:
Good selection of facilities
Despite some concerns about the standard of facilities here, guests have tended to find the selection satisfactory. Guests have particularly enjoyed the outdoor pool and spa treatments although many also note that it is good to have conveniences such as a restaurant and parking readily available.
positive:
Friendly and professional staff
Overall, guests have found the standard of service at this resort is good. The front desk staff is generally found to be friendly, professional, and happy to help with any questions or concerns. Guests have also found the on-site tour and ticket assistance helpful.
Negative Reviews
negative:
Accommodation may appear dated
While there is plenty of good feedback about the accommodation here, there is also a fair amount of negative feedback. Guests have tended to find the rooms look fairly dated and as though they haven't been refurbished for quite some time.
negative:
Surroundings can be noisy
Reviews indicate that previous guests have occasionally been subjected to a fair amount of unwanted noise. The resort appears to play host to large groups of children and their parents/teachers and this can result in some disruption. Also. guests in some rooms have been able to hear garbage trucks.
negative:
Maintenance could be improved
Overall, there's a sense that maintenance could be better here. In addition to the rooms appearing fairly dated, guests have reported a fair number of ‘out-of-order' signs on facilities - something that is not generally expected at a four-star resort.