Positive Reviews
positive:
Lovely room layouts and fittings
Many guests note that the Executive Spa on Deck Bure suite has a large spa with powerful jets that offer breathtaking views of palm trees and the ocean. Others add that the suites are spacious with plenty of room for large families, and say that the furniture is modern, the decor is stylish, and the bathrooms fittings are luxurious.
positive:
Convenient location
Several guests mention that there is easy access to a wide range of activities including whitewater rafting, fishing, horse riding and boating, and say that the Tabatinga Family Fun Centre is a short drive away. Others add that there are daily flights to Sydney and Melbourne departing from the nearby Coffs Harbour Airport, and say that several national parks, including a marine national park, are easily reachable
positive:
Charming and professional staff
Many guests comment that the front desk staff is charming, professional and eager to assist with tour assistance. Others add that room service is impeccable, housekeeping is regular, and love the warm welcome reception and complimentary starter packs.
Negative Reviews
negative:
Air-conditioning needs repair
Some guests mention that air-conditioning in the lounge is not effective, and dislike that the common areas can feel quite uncomfortable during a heat wave. Others add that the game room is stuffy and lacks proper ventilation, and note that some air-conditioning units are not functional.
negative:
Intermittent connectivity
A handful of guests say that mobile phone reception is not reliable in the area, and note that data connectivity is slow. Others add that Wi-Fi signals in the outdoor areas are weak, and the connection frequently drops.
negative:
Crowded and noisy surroundings
Some guests note that there are often large crowds at the bar, and there is significant noise at night. Others add that the pool area is crowded and noisy throughout the day.