Hotel ibis Budget Coffs Harbour (Coffs Harbour, Australia)

Guests consistently mentioned that the staff provided a very high level of service here. They had cheerful attitudes and did whatever they could to help guests have enjoyable stays and handle issues with adequate responsiveness.

Guests were usually attracted to the "budget" part of this hotel's name, and wanted to stay somewhere that wouldn't drain their bank accounts. They found this accommodation choice to be suitable, and there were comments that it would have been difficult to find a cheaper place to stay.

Guests were impressed by the quality of their mattresses and sheets. They commented that the beds were nicer than they would have expected considering the very reasonable rates paid.

Guests said that the shower, toilet and sink are all in a single cubicle. This meant that whenever guests took showers, everything else in the bathroom also got soaked. Many guests thought the shower design was extremely frustrating and wished the hotel room would have at least come with a bath mat to absorb some of the water and make it less problematic.

Guests complained that the air conditioners are extremely loud and old. They said the units did not do a good job of cooling down the environment, and mentioned that the air conditioners seemed to operate on a timer system that caused them to cut off every two hours.

Whether it was sounds from a nearby popular pub, noises from occupants in nearby rooms or rumbles of traffic passing through outside, guests were disappointed by how easy it was to hear things when they were in their accommodations. Clearly, the soundproofing here is not as good as it should be.