Positive Reviews
positive:
Excellent swimming pool area
The pool area is splendid, with an exquisite view of the hills. You will also love how the pool staff members serve guests with smiles on their faces. They are cheerful and are always willing to help. You can also rest assured that there is always someone checking the pool area for security and safety.
positive:
Sought-after Casino
Aside from its architectural design, the hotel's casino is spacious. In addition to the fun games, there is a gift shop near the casino, where you can buy novelty items.
positive:
Convenient location with a mall nearby
A mall and a shopping center are just walking distance from the hotel. Brooks Brothers, Coach, Ralph Lauren and IKEA are only on the other side of the highway. The hotel provides a free shuttle ride to these nearby stores, so there's no reason not to go there.
Negative Reviews
negative:
Casino heavily smells of smoke
The hotel's casino may not be a charming place for non-smokers. Many guests have complained how the place heavily smelled of smoke. However, there's a specific area in the Casino where non-smokers can have fun.
negative:
Some staff may be unfriendly
Some staff, especially the ones in the front desk, does not provide services with a smile at times. They barely take the initiative to provide relevant information to guests. In general, the staff could be nonchalant, and it may be wise to for you to have extra patience and understanding.
negative:
Noise is everywhere
Expect loud cheers in the Casino, where everyone is having fun. There are even loud-talkers in the bar and theater. The walls in the rooms are thin; you could hear conversation from the neighbors. If you want to have a peaceful sleep, ask for a quiet room right before you book one at the hotel.