Tun Fatimah Riverside Hotel (Malacca, Malaysia)

Guests loved that the Wana Riverside Hotel was within walking distance of all major tourist attractions. They could walk to Chinatown, a river cruise, and St. Paul's Hill conveniently. As an added bonus, affordable food vendors, and shopping at the new Shore shopping mall were also in close proximity.

While a few guests wished that rooms had newer decor, guests were mostly complimentary of accommodation. Lots of space to stretch out, a comfortable bed, and great city or river views provided good value for money.

Guests generally found that there was something for every palate at the hotel restaurants. While the buffet tended to lean toward Malaysian dishes and lacked international variety, guests felt that food was well prepared and reasonably priced.

A common theme at this hotel seemed to be the lack of customer service. Guests were let down by inexperienced staff that were unable or unwilling to handle requests. Many guests said that room for improvement was most needed with the check-in process. Several reported lengthy waits to get to their rooms, with inhospitable staff that made a bad first impression.

Guests weren't impressed with sheets and towels that had seen better days. Thin, stained sheets and worn bath towels were disappointing to some guests who found their rooms to be in otherwise good shape.

Some guests complained that housekeeping staff were sloppy at times. Guests would sometimes come back to rooms that hadn't been cleaned, or arrive for the first time to find evidence of previous guests.