Positive Reviews
positive:
Pleasant and helpful staff on hand.
Reports suggest that the Wellington Hotel is manned by a pleasant and helpful staff. Whether checking in, grabbing a bite, or asking for tourist information, past guests have found the staff to be obliging and knowledgeable.
positive:
Central location proves handy.
The hotel is situated minutes from London's famed South Bank and right opposite Waterloo railway and underground stations. This central location means you'll find it easy to get around the city, with many popular attractions within a short walk of the property.
positive:
Free breakfast proves popular.
Past guests have been quick to praise the free breakfast offered at the hotel. Guests can choose from a range of items, including a full English breakfast, making for a good start to the day.
Negative Reviews
negative:
Rooms can be on the small side.
Some rooms at the Wellington Hotel are reported to be on the small side, a common complaint with older hotels in central London. While some guests are a little put off by the diminutive size, others find rooms to be cosy and comfortable.
negative:
Reception is in the pub.
A number of guests have experienced frustration when it comes to check-in. The hotel reception is located in the Wellington public house, which makes up the ground floor of the hotel. As such, if you're arriving after office hours, you might need to navigate the local patrons before checking in.
negative:
Older building with no lift.
The hotel is housed in an older four-story building without a lift. With all accommodations on the first floor and above, those travellers with mobility concerns may find it hard to climb the narrow staircases to get to their room.