The Royal Wells Hotel (Tunbridge Wells, United Kingdom)

The staff at The Royal Wells makes all the difference in the stay. They are friendly and helpful when answering requests, but also prompt and efficient when dealing with concerns or complaints. The staff gives attention to every detail to make for a relax

The hotel has recently undergone a refurbishment throughout and the change has been dramatic. The new look is fresh and classy and the modern amenities a welcome change from the old, tired look.

Many hotels seem to think of breakfast as an afterthought, but the included meal here is one that guests rave about. The fresh ingredients and delivery of a hot meal is great, but having so many choices is the big appeal.

While the refurbishment is a welcome, any change comes with some issues. The main issue here is that the new staff isn't quite used to the new rules and formats, especially in the restaurant. Newer staff members are slower to respond to requests and conce

There is a lot of noise which can be heard in the rooms, especially from the busy pub located within. Also, on nights when the hotel is hosting a special occasion, the party noise can be heard all over the hotel. Then, there are the exhaust fans which are

While overall the stay is a positive experience, there are some problems of size with the beds and TV. Plus, many experience slow Wi-Fi or weakened strength in the rooms.