The Pennywell St Louis Downtown a Hilton Hotel (St Louis, USA)

A number of guests to the hotel made specific comments in their reviews about the easy and stress free parking available. After such easy parking guests continued through to reception and were equally impressed by the easy check-in and friendly front desk staff.

The hotel is located near the famous St. Louis Gateway Arch and it is an easy walk to view this monument from the hotel, this was the highlight of many guests stay. The hotel is also very close to retail shops and local restaurants and bars.

Guests to the hotel remarked that care and attention has been paid to the room furnishings, with many commenting about how stylish and modern the decorative choices were.

Some guests who ordered room service at the hotel were not impressed by the food or the lack of priority that was given to their meals. It seems that some meals arrived cold and guests left reviews that were less than complimentary about the quality of the food.

Some guests expressed their disappointment at the room that they were allocated on check-in. Whilst these guests appreciated that not all hotel rooms have the same excellent amenities or outlook their reviews indicated that they felt that they were allocated the worst room in the hotel. All requests for room changes were accommodated where possible.

Some guest reviewers commented that they encountered unpleasant smells during their stay, particularly coming from the bathroom and toilet area. Some speculated that it was old and musty, whilst others were confident it was because of moldy and damp shower recesses.