The Grace Hotel (Sydney, Australia)

The location the hotel is in is exceptional not only for business guests but for those visiting for pleasure. The hotel is walking distance from many interesting activities such as shopping centres, theatres, and bars or restaurants. Guests were able to t

Many guests at the hotel thought the staff were professional in their demeanor with the guests. From check-in to check-out the staff left a good impression by acting friendly, being efficient, and asking if there was anything guests needed to make the sta

The breakfast the hotel offered had many positive remarks by guests who thought the variety and taste were top. It had several fruits, breads, bacon, eggs, sweet bread, sausage, and other items. With this much variety mostly everyone can find something to

For some guests who had various situations which impeded them to check-in on time, the check-in process was a bit unfriendly. If they were at the front desk before the allotted time, the front desk would not budge on allowing an early check-in. Also, some

The architecture of the hotel has received various comments regarding its dull and old look, saying it is in need of a renovation. The rooms and amenities are also found to be old fashioned and worn out. The whole layout of the hotel is not a positive bui

Some guests complained that the rooms did not do a good job of soundproofing the noise that came from outside and the rooms next door. Examples are, hearing next door guests talking on the phone late at night with the television on.