Positive Reviews
positive:
Clean, roomy, and comfortable...
Guests quickly make themselves "at home" in the suites, regularly describing the rooms as clean and very spacious, with well equipped kitchens and comfortable beds. Some rooms additionally feature a luxurious jacuzzi tub, a particularly big plus for some travellers as the otherwise inviting heated indoor pool area does not include a whirlpool.
positive:
Friendly, hardworking staff...
The front desk staff have earned many rave reviews for their cheerful, courteous customer service, and many guests find the complimentary breakfasts and evening receptions particularly enjoyable thanks to the chef's and hosts' exceptional hospitality. The dining area is widely described as very pleasant, with comfortable seating around the fireplace and a large outdoor terrace for the warmer months.
positive:
A convenient, central location...
Guests generally find the hotel's downtown location convenient to attractions such as the Art Gallery of Hamilton, First Ontario Centre, Hess Village, and the Royal Botanical Gardens, and often comment that there are many restaurants (both local and chain) within an easy walk.
Negative Reviews
negative:
The downside of downtown...
Guests in rooms closest to the neighbourhood Tim Horton's quickly discover its parking lot is popular with motorcycle enthusiasts who come and go at all hours. Some guests also describe the surrounding neighbourhood as "sketchy".
negative:
Drivers, race to the parking lot...
The underground parking lot is widely described as limited, and the overflow lot is outdoors, a bother during a Canadian winter.
negative:
New, but no longer in mint condition...
Though most guests are pleased with the overall condition of the rooms, a smaller number have reported visible wear in the furnishings, or else have been troubled by housekeeping oversights and maintenance issues.