Positive Reviews
positive:
Positioned in the heart of London
With various world-famous attractions such as Buckingham Palace and Big Ben within walking distance, the location of the hotel was popular with many past guests. Furthermore, the property's close proximity to stores, restaurants and Victoria Station was also commended.
positive:
Free Wi-Fi at a good standard
When taking into account the feedback of those that used it, the free Wi-Fi was typically considered to be one of the best aspects about staying at the accommodation. Former visitors have claimed that the Wi-Fi was reliable and fast for the most part.
positive:
Welcoming and helpful staff members
Most previous guests were thankful for the service they received during their time at the hotel. As well as a welcoming and friendly attitude at all times, the staff members were often defined by their apparently accommodating and considerate approach.
Negative Reviews
negative:
Small and stuffy rooms
Based on the sentiments of past visitors, the accommodation's rooms were not received with the most enthusiasm overall. In particular, it has been stated that the rooms can be noticeably small, while the lack of air conditioning can purportedly lead to them becoming hot and stuffy.
negative:
Limited soundproofing
Numerous former guests were critical about the soundproofing of the hotel's rooms. Furthermore, and while the area where the property is located was generally seen as quiet, the noise of others moving around can apparently be bothersome as a result of the supposedly limited soundproofing.
negative:
Issues with breakfast
The complimentary breakfast has generated negative comments from a sizeable amount of previous visitors that stayed at the accommodation. Along with the continental selection receiving a mixed reception, the breakfast room itself was described as cramped with limited seating available.