Positive Reviews
positive:
On the university campus.
Sheraton Syracuse University Hotel & Conference Center is located in the North Zone of the Syracuse University campus, making it an ideal choice for university visitors. The Carrier Dome stadium, which hosts football and basketball, is a six-minute walk away.
positive:
Friendly staff makes a good impression.
Many guests have good things to say about the hotel staff. Guests talk about being made to feel welcome by friendly employees, while many point out that hard-working staff members make a good impression.
positive:
Free airport shuttle service.
The hotel offers a complimentary hotel shuttle service to Syracuse Hancock International Airport, located about eight miles away. This has been useful for many past guests passing through the airport. The shuttle service also covers the William F. Walsh Regional Transportation Center, for those traveling by bus or train.
Negative Reviews
negative:
Some rooms are looking old and tired.
According to reports, some accommodations at Sheraton Syracuse University Hotel & Conference Center are on the older side and starting to look a little tired. There are, at this time, unsubstantiated reports that the hotel is undergoing remodeling.
negative:
Indoor pool can be on the cold side.
A number of guests have been disappointed by their time in the hotel's indoor pool. Reports suggest that the water can be on the cooler side, which proves uncomfortable for those looking to enjoy a pleasant dip.
negative:
Hotel restaurant draws criticism.
The hotel restaurant, Rachel's, does not always receive the best reviews from hotel guests or local diners. According to reports, while the food is generally tasty, guests are disappointed by long waits and mediocre service.