Positive Reviews
positive:
Excellent Staff On Hand
Guests say that what makes this hotel stand out is the outstanding staff. They are true professionals with pleasant attitudes, smiling faces, and exceptionally friendly demeanors. No question is too much trouble, and they are happy to assist with directions, recommendations, and anything else you may need.
positive:
Easy Access to Inner Harbor
This hotel has an outstanding location for accessing Baltimore's Inner Harbor area. You are within walking distance of where the Ravens and Orioles play. The Convention Center is nearby and Penn Station is just one mile away. It is a gorgeous walk around the Inner Harbor where you have your choice of many excellent restaurants and bars.
positive:
Rooms Don't Disappoint
Rooms are modern and clean with comfortable beds, nice bathroom facilities, and in-room coffee makers. Ask for a higher room with a view of the harbor..you won't be disappointed!
Negative Reviews
negative:
Wi-Fi Costs Extra
Guests say that the daily charge for in-room Wi-Fi access is quite disappointing. For the room rate, Wi-Fi should be included.
negative:
Parking Issues
The extra costs keeping adding up, as there is a daily parking fee for self-parking. Not only that, but the garage is a very tight fit for vehicles, so you may be concerned with incurring dings and scratches on your vehicle.
negative:
Possible Noise Issues
This can be a noisy hotel for several reasons. You can hear if there is a party down the hall, and if you have a room with an adjoining door, you are likely to hear everything going on in the next room. AC units are loud when powering on and off, so it's in your best interest to travel with ear plugs and possibly a white noise device.