Sheraton Grand Mirage Resort, Port Douglas (Port Douglas, Australia)

With the beach right on your doorstep it would be a shame to leave here without visiting it. If you are more of a pool person then this complex has a variety to choose from. Golfing fans will not be disappointed with the facilities on offer here either. If you do want to venture off-site there are shuttle services running regularly which will take you into Port Douglas.

There have been unconfirmed reports that the property has just come out of a huge renovation programme and the grounds are looking immaculate. The guestrooms have also benefitted from this investment and are now decorated to a very high standard and feel much more luxurious.

The buffet breakfast serves a wide range of hot and cold choices and there is more than enough variety to keep everybody happy. On an evening the seafood buffet has been highly commended with the quality of the food there being outstanding.

There have been reports of housekeeping not showing up at all to clean the rooms or replace basic amenities and room service breakfast orders not being collected.

There have been lots of comments about the place feeling a little bit disorganised and needing a more experienced management team to pull it all together. The staff do try to deliver good customer service but they come across as being poorly trained and lacking basic knowledge about the hotel.

For the size of the property guests would like to see an additional restaurant added so that they enjoy more meals in-house rather than having to venture into Port Douglas.