Hotel Mantra PortSea (Port Douglas, Australia)

Guests rated that help and attention that they received from staff at the hotel positively, with many appreciating their friendly attitudes. Guests also commented that staff were very knowledgeable about what to do and see helping them to book day trips and tours.

Guests reviewers commented that the hotel is in good location close enough to Macrossan Street to access the shopping, bars and restaurants, but in quieter area with less traffic but still within walking distance of beaches and other local attractions.

The lagoon-like pool area of the hotel was a hit with guests travelling as a couple or with their children who enjoyed this area for hours. Adults guests also commented that they liked that there was a bar at the pool where they could grab a drink and relax.

Guests commented that they thought that the styling of the hotel was very basic and lacked any personality and whilst it was functional and minimalist that the rooms did not generate any warmth and were not at all welcoming.

The lack of elevators for some was concerning as they had to carry their bags to and from their rooms. Guests with mobility issues were also frustrated that they could not freely and easily move about the hotel and had to contend with stairs.

A number of guests left a little disappointed in their stay wrote reviews which included comments about the lack of maintenance of some items during their stay.  Common complaints included that the blinds in rooms were dirty and needed repairs, that the air conditioning units were leaking water and that paint was peeling off the walls.