Positive Reviews
positive:
Comfortable and modern apartments
Many guests say that the apartments are tidy, and mention that the rooms are large, and the kitchens have modern appliances and plenty of cabinets. Others add that the apartments are serviced regularly, and appreciate that the rooms are quiet, the air conditioning is effective, and there are plenty of fresh towels in the bathrooms.
positive:
Efficient and helpful staff
Several guests comment that the front desk staff handles the welcome reception in a cordial and efficient way, and appreciate that the manager goes beyond the call of duty to ensure that guests are comfortable. Others appreciate that the reception staff is friendly and helpful with luggage storage and handling.
positive:
Excellent location
Many guests say that the property is close to tram lines and several train stations, and appreciate that many high end fashion boutiques and trendy cafes are located nearby. Others add that the Healesville Sanctuary is easily accessible, and features a zoo specializing in native Australian animals.
Negative Reviews
negative:
No on-site dining
Some guests dislike that breakfast, lunch and dinner service is not available, and add that coffee, snacks and alcoholic beverages are also not served on the property. Others comment that there is no room service, and note that there are no vending machines on-site.
negative:
Limited facilities
A handful of guests mention that the property does not have a fitness centre, treatment rooms or a pool, and say that urgent laundry service is not available. Others add that the garden and courtyard have limited seating, and dislike that business services are not offered.
negative:
Building is in disrepair
Some guests say that the building exterior looks shabby, and note that the carpeting in the lobby looks tattered, and the air smells stale. Others add that the walls of the lobby and hallways are in disrepair.