Scalford Country House Hotel (Melton Mowbray, United Kingdom)

The rooms at Scalford Hall are very clean and have plenty of amenities for guests' enjoyment and comfort. Also reported was comfortable beds, modern showers and lots of space to move around and store items.

The meals served at this hotel are of high-quality with plenty of well-prepared, delicious, fresh and beautifully-presented items to choose from. Also reported was fast service and large portions.

Guests reported that check-in at this hotel is quick and efficient and provided by smiling, friendly staff who genuinely seem interested in guests needs. Guests also reported that staff go out of their way to make sure guests are enjoying their time and issues are rectified immediately.

The guest rooms at Scalford are dated with old-fashioned decor and furnishings. Guests also reported a number of other issues including uncomfortable beds, a cold air temperature, thin pillows, a shortage of towels, a lack of toiletries, stained carpet, a lack of natural light coming into the room and hardly anywhere to store personal items.

Guests reported that there aren't many options available when it came to meals at the hotel restaurant and what is available is of poor-quality. There have been reports of undercooked meat, overcooked vegetables, frozen and reheated items, hot items served cold and very small portions.

Some guests reported that the staff don't seem like they want to be there because they're indifferent towards guests, they don't speak unless spoken to and they are generally uncaring when issues arise. There have been reports of staff ignoring requests and passing issues off to other staff members so they don't have to deal with it.