Positive Reviews
positive:
Lovely surroundings
Guests are appreciative of the hotel's garden, as well as the countryside views visible from the rear of the property, the restaurant and many of the individual rooms. Despite the rural outlook, you'll find yourself within a 15-minute walk of the shopping and dining spots in the town centre.
positive:
Delicious Sunday lunch
Guests tend to comment favourably on all the food served at the Best Western Sysonby Knoll. However, Sunday lunch is often described as particularly enjoyable. Reviews suggest that both the food and service are faultless. Plus, guests find the food is reasonably priced.
positive:
Clean and comfortable rooms
Although a small number of guests felt the rooms were in need of modernisation, most were pleased with the standard of the accommodation. The rooms are frequently described as clean, comfortable and spacious with a thoughtful selection of amenities.
Negative Reviews
negative:
Some guests found rooms pricey
While many guests felt they had enjoyed value for money at this hotel, some found the rooms a little pricey, perhaps expecting a little more for their money. Not everyone felt this way, of course, but you may find cheaper hotels in the area.
negative:
Limited front desk hours
Several guests mention that, given the price of the rooms, they were surprised to find that the front desk was not manned 24-hours a day. Aside from the limited availability of front desk staff, some guests thought the hotel seemed understaffed in general.
negative:
Dogs allowed
The Best Western Sysonby Knoll is a pet-friendly hotel. This is great if you're planning to bring your own four-legged friend, but maybe a problem if you prefer a hotel to be dog-free. Dogs are allowed in all areas of the hotel apart from the restaurant.