Positive Reviews
positive:
Bring Out the Irons or Beach Towels.
The professionally designed 36-hole golf course is a dream for golfers. Not only do they enjoy the challenge of the course itself, it's also rather beautiful with great views of Mother Nature. Of course, if you'd like to visit the beach instead guests to
positive:
Expect Little Extras.
You may find origami towel swans in your room, movies that you can view from the swimming pool and turndown service that includes yummy chocolates. If you like to be pampered and spoiled, then you'll enjoy your time here.
positive:
15-minutes (or Less) From Everywhere.
The hotel is situated just minutes from the Tiburon Golf Club, King Richard's Family Fun Park, North Collier Regional Park, Golisano Children's Museum of Naples.
Negative Reviews
negative:
Check and Double Check Your Bill.
A few guests pointed out that there were charges on their bills for items or services they didn't receive. Others commented that they were over-billed for some charges. Keep this in mind when checking your statement upon check-out.
negative:
Exceedingly Expensive to Some Guests.
While visitors do expect to pay more for the Ritz Carlton name, more than a few guests mentioned some items like parking, breakfast buffet and Wi-Fi were more expensive than similar resort-type properties.
negative:
Varying Staff Moods.
A small number of guests report the staff, in various locations from the front desk to housekeeping, can be rude or unhelpful at times. By contrast, some guests say the staff went above and beyond their expectations, so your experience with them may vary.