Resort El Cid Castilla Beach (Mazatlan, Mexico)

Many happy guests credited the hotel staff with giving them a wonderful experience. Upon arriving at the hotel, travellers were enthusiastically greeted by the reception crew, and from that point on, many felt as though they were visiting family.

Reviewers scored this location particularly high on its convenience. Many travellers said that they were able to walk to great restaurants in the neighbourhood, and those who wanted to do a bit of sightseeing never had to travel far to find what they were looking for.

Many travellers thought that this hotel would be a great fit for families. The many pools, especially the water slide, seemed built for children. With plenty of space to play and some distance from the main drag, it was an ideal choice for many groups.

Travellers hoping to get a bit of quiet and respite from the vendors of the town were sorely disappointed at this hotel. Many guests said that local vendors were all over the property and the beach, and few felt as though they could relax and enjoy themselves without being bothered.

Many disappointed guests thought that the all-inclusive package would allow them to enjoy food and drinks throughout the hotel. However, it only counted towards some of the restaurants, and guests often complained about the quality of the food and drink.

Travellers thought that this hotel sorely needed an update due to their experiences with the old rooms. Many guests were disappointed when they expected to find luxury accommodation and instead found furnishing that badly needed repair.