Positive Reviews
positive:
Relaxation, fun and entertainment
The resort is just meters away from the beach which includes the bonus of a towel and lounge chair service. A range of on-site activities are also offered which are included in the price of the stay. The on-site casino, night club and live music shows provide nightly entertainment. During the day you can go kayaking, sailing, snorkeling and horseback riding.
positive:
Excellent service
The staff are friendly, efficient, accommodating and detail oriented. Guests were made to feel welcomed and pampered. The restaurants provide a variety of dishes, the service is prompt and guests with special dietary needs are readily accommodated.
positive:
Well presented rooms and grounds
The resort grounds are beautifully maintained with the swimming pool and swim up bar being singled out as highlights by many guests. The rooms themselves are spacious, clean and furnished with modern decor. With room service you can enjoy meals on the balcony and many rooms also offer ocean views.
Negative Reviews
negative:
Intrusive sales people
There are sales people working at the resort which seek to sell timeshare vacation offerings, and some guests reported feeling uncomfortable and pressured to sigh up for these offerings.
negative:
Housekeeping needs attention
Despite many favorable reviews, housekeeping seems to be unreliable in providing a high standard of cleanliness. Some guests reported mold growing in the bathroom, the rooms were not thoroughly cleaned and some of the rooms smelled musty.
negative:
Food offerings can be improved
Some guests were disappointed in the food offerings, with the buffet providing the same types of dishes daily. Some guests felt that the a la carte restaurants provided a better choice of dishes, although at times it was difficult to get a reservation.