Positive Reviews
positive:
Excellent onsite restaurant.
The onsite restaurant, Lakeside Bar & Grill, not only provides delicious dishes for every meal time but also great service throughout. Guests can enjoy a great complementary breakfast in the morning and two free adult drinks with dinner.
positive:
Unbeatable location.
The hotels location is truly outstanding as it is just over two miles from Portland International Airport, making it and excellent choice for business people, but still at the heart of everything the city has to offer. The Oregon Zoo and popular Saturday Market will prove to be great entertainment from families.
positive:
Services makes the stay easier.
The free shuttle service makes getting to and from the airport a breeze. Guest can expect to arrive at the airport after a five-minute drive. The hotel also provides free Wi-Fi and has an onsite restaurant and gift shop, which means that everything you could possible need is right at your fingertips without having to leave the premises.
Negative Reviews
negative:
Problematic Personnel.
The hotel staff, especially the front desk personnel, have garnered a bad reputation as a result of the manner in which they deal with guests. The staff can come across as rude and incompetent at times and this is frustrating fro guests with queries or complaints.
negative:
Surprising extra charges.
Guests have often been caught off guard having to pay extra holding fee to receive their room keys. For guest making their way to the airport after a holiday in Portland, this can come as a nasty surprise as the amounts can be quite substantial.
negative:
No peace and quiet here
The hotel rooms can be quite noisy, and surprisingly this is not dues to the close proximity to the airport but building structure itself. The wall can prove to be quite thin as other guests can be heard as well as the slamming of doors and the occasional humming of various generators in the building.