Positive Reviews
positive:
Convenient transport connections
Reviewers agree the hotel's location is not only ideal for the airport, but also for other public transport options such as the light train, offering an easy way for guests to explore downtown Phoenix. The shuttle service for the airport is considered excellent with great service reported by drivers.
positive:
Rooms everything they should be
There are barely any negative reviews of rooms at this hotel. The overwhelming majority of guests were very pleased with the standard of cleanliness, thought their suite was well appointed with all the furnishings and additions necessary, and enjoyed a very comfortable stay with restful nights.
positive:
Exceptional service and efficient staff
The service is mentioned in most reviews as one of the hotel's best features. A large number of reviewers tell positive stories of individual staff members, and say they were impressed with how staff are always willing to go the extra mile to ensure guest satisfaction.
Negative Reviews
negative:
On-site restaurant a disappointment
There are mixed reviews of the hotel's restaurant, with the general consensus that while it is certainly not bad, it does not particularly impress either. Past guests report that on some occasions the restaurant can be very busy, which means a bit of a wait for food, while others felt it was overpriced.
negative:
A somewhat isolated hotel
A small number of past guests comment that the hotel is a little isolated with very few options for dining in the area. As there is nothing to see in the immediate vicinity, exploring on foot is not an option. However, this is an airport hotel and the fact that it is a convenient situation for reaching the airport is undisputed.
negative:
Decor a little tired
Some reviewers feel the hotel is in need of an update as the décor and appearance in general is getting a little tired. These opinions are only expressed by a small number of past guests however.