Positive Reviews
positive:
Friendly staff always make guests feel welcome
In several reviews, it is clear that the staff members at this hotel go far out of their way in order to make guests feel welcome and valued. From front-desk staff members to housekeeping staff, all are knowledgeable, attentive and have guests' best interests at heart.
positive:
Plenty well-priced dining options
Dining at a hotel, guests have expected to pay somewhat exorbitant amounts. However, guests have been pleasantly surprised to have paid a very reasonable amount for very good food at this hotel. This has included both restaurant and room service dining.
positive:
A very convenient location
Reviews indicate that a major drawcard for guests has been the location of this hotel. Just a few miles away from Iowa State University, downtown Ames and the Jack Trice Stadium, guests would struggle to find a better area in which to stay.
Negative Reviews
negative:
Hallway noise travels into rooms
The hallways at this hotel echoes sound quite easily. This unfortunately finds its way into guest rooms without difficulty as well. Guests have found the rooms to thus be somewhat noisy and, in some cases, guests have also struggled to get a good, full night of sleep.
negative:
Hotel management could do more to prevent bugs
Some guests have been put-off when finding several bugs in their room while staying at this hotel. Hotel management could certainly do more to ensure that a 100% bug-free environment is afforded to guests for the duration of their stay at this hotel. Some guests have been put-off when finding several
bugs in their room while staying at this hotel. Hotel management could
certainly do more to ensure that a clean and 100% bug-free environment is
afforded to guests for the duration of their stay.
negative:
Housekeeping hours should be reviewed
In several reviews, it is apparent that guests have not been overjoyed with the hours in which the housekeeping staff cleaned guest rooms. Often in the early morning, guests have certainly feel as though this is unnecessary and should be changed.