Positive Reviews
positive:
Convenient, central location.
Guests can reach many of the major tourist sites, including Ateneum Art Museum, Helsinki Cathedral, and Kiasma Museum of Contemporary Art in ten to fifteen minutes on foot. Those who wish to explore further out can head underground at Kaampi Metro Station, just a few steps from the hotel entrance, and guests also note that taxis are always waiting. The Central Railway Station and Finnair shuttle bus stop are not far off, either, and there are many restaurants, cafes, and shops within walking distance as well.
positive:
Compliments to the chef.
Most guests report that the Super Breakfast Buffet lives up to its name, with an impressive variety of hot and cold options, including fresh waffles and made-to-order omelets. Many guests also have high praise for the food at the Grill It! restaurant. The wait staff also receive positive reviews for their professional and attentive service.
positive:
Friendly, helpful staff.
Most guests give the front desk team rave reviews for their personable and professional customer service, commenting often on their smiling faces and their willingness to answer questions, provide directions, and recommend nearby restaurants. The housekeeping team also gets high marks, as the word "spotless" comes up in many reviews. Access to the City Gym is widely considered a great plus as well.
Negative Reviews
negative:
Rooms ready for updating...
Though most guests find their rooms to be clean and comfortable, many describe the furnishings as worn or dated, while others find the decor a bit bland.
negative:
Occasional plumbing troubles...
A few guests have described an unpleasant "sewer" smell in the bathrooms, widely attributed to "blocked drains" or older plumbing.
negative:
A good night for most...
While most guests report a restful night, some were disturbed by inconsiderate fellow guests returning from nights on the town or else found the beds uncomfortable.