Premier Inn London Gatwick Airport East (Balcombe Road) hotel (Crawley, United Kingdom)

Guests describe the rooms at this hotel as having been refurbished to an excellent standard. The rooms are spacious, the décor is stylish and the selection of amenities impressive. Housekeeping keep the rooms spotless during your stay.

Not only does this hotel offer a convenient stay if you’re heading in or out of Gatwick airport, it also offers a decent base from which to explore the area. You will need a car but theme park fans are particularly impressed by the proximity of Legoland, Thorpe Park and Chessington World of Adventures.

Guests describe the staff at the Premier Inn London Gatwick Airport East as offering a friendly and attentive service throughout their stay. Services like check in and housekeeping run as you might expect and staff will often go the extra mile to help with things like booking taxis and storing luggage.

The lack of air-conditioning can cause a problem during warmer weather. This problem is exacerbated by the fact that the windows only open a little. You can ask for a fan but this appears to make little difference, especially on particularly hot days.

Considering this is an airport hotel, a number of guests were a little disappointed by the lack of an airport shuttle. Taxis are of course an option, a necessity perhaps if you don't bring your own vehicle, but this will obviously add extra cost to your trip.

More than a few guests comment on the shabby appearance of the Parsons Pig restaurant, remarking that it lets the hotel down somewhat. Thankfully, most guests enjoyed the food, so the problems appears to be purely aesthetic.