OYO Hotel Houston Katy Freeway (Spring Valley, USA)

Travellers frequently spoke highly of the friendly welcome they received from helpful and professional employees with good local knowledge. Guests often said check-in was quick and that customer service was good. Animal owners loved the pet-friendly policy.

Many guests said they liked the renovated rooms, describing them as being nothing fancy but suitably spacious, clean and comfortable for their needs. Features like the wood-effect floors, new look decor and flat-screen televisions appealed to many reviewers. Those prioritizing affordability often mentioned they got decent bang for their buck because the room rates were normally reasonable.

Diners mentioned there was a good selection of places to eat to suit all tastes in the area surrounding this motel off highway I-10 in Houston's western suburbs. Motorists welcomed the ample free parking and said it was straightforward to reach parks, industrial areas, shopping centres and the many attractions of downtown Houston. Furthermore, reviewers said it was handy to have bus stops, filling stations and convenience stores nearby.

Cleanliness and maintenance standards could have been better, according to critics in certain rooms who claimed they were frustrated by cigarette burns, low water pressure, malfunctioning key-cards, stained linens and unsatisfactorily cleaned bedroom floors and bathrooms. Lingering smoky smells bothered guests in some rooms as did the sight of the odd cockroach.

Some critics unused to the no frills format were occasionally disappointed that there was no breakfast provided and that the rooms lacked little extras like microwaves, fridges, shampoo and conditioner.

It disappointed many reviewers that they had to cough up a small additional fee in order to use this motel's Wi-Fi network.