Positive Reviews
positive:
Welcoming and attentive staff.
Previous guests checking into the hotel have been impressed with the standard of customer service. According to reports, employees are friendly and welcoming and provide an attentive service, with somebody always available to assist.
positive:
Clean and comfortable rooms.
Reports indicate that the hotel offers clean and comfortable rooms. Guests point out that rooms are in a condition similar to when the hotel opened in early 2016, with furnishings and décor holding up well.
positive:
A short walk to Old Mill District.
Travellers looking to explore the shops and restaurants in Bend's Old Mill District will find the hotel conveniently located, with the two being just 350 metres apart. Meanwhile, downtown Bend is a short car or bus ride away.
Negative Reviews
negative:
Kitchen but no kitchenware.
All accommodations at the hotel feature a kitchenette, complete with stove, microwave and fridge-freezer. However, guests point out that no kitchenware (glasses, cups, pans, cutlery, etc.) is provided, meaning you'll struggle to make a meal unless you bring your own equipment.
negative:
No recreational facilities on-site.
According to reports, the hotel does not feature any on-site recreational facilities. Past guests have been disappointed that a pool or fitness centre has not been included at the property, with business travellers pointing out that evenings can be long and uninteresting.
negative:
Housekeeping not provided daily.
The hotel is geared towards
long-term bookings and as such does not offer daily housekeeping, a detail that
has proven unpopular with a number of guests. Reports indicate that
housekeeping is conducted every fourth day, while guests can exchange bedding
and towels any time at the front desk.