Positive Reviews
positive:
Great location
Many guests love the sailing events at the Lake Macquarie Yacht Club and the Belmont 16-foot Sailing Club, and say that the Charlestown shopping complex is easily accessible. Others add that the Hunter Valley wine country offers hot air balloon rides over the countryside, four-wheel drive treks and tandem skydiving excursions, in addition to extravagant wine-tasting events.
positive:
Charming reception and service
Several guests say that the reception staff offers a charming and warm reception, and appreciate that the check-in process is smooth. Others add that the service is impeccable, and appreciate that requests for upgrades and tour assistance are handled with a sense of urgency.
positive:
Exquisite rooms
Many guests comment that the rooms are large, the ambience is rustic and the bedding and linen is premium. Others add that the balcony views are spectacular, the bathrooms are expansive and the rooms are clean and well maintained.
Negative Reviews
negative:
Limited dining options
Some guests say that breakfast, lunch and dinner are not served on-site, and dislike that the room service menu is limited. Others add that the restaurants and bars close by offer a limited range of cuisines, and say that that there are no vending machines on-site, and the suites are not setup for self-catering.
negative:
Mediocre facilities
A handful of guests mention that there is no wellness centre, sauna or fitness room on site, and say that the lounge is small, the decor is drab and the laundry does not offer same-day service. Others add that the parking area is limited, and dislike that the front desk is not operational round-the-clock.
negative:
Limited TV channels
Some guests comment that that some premium channels are not available, and say that access to several sports channels requires an additional fee. Others add that most channels are regional, and dislike that the reception is poor.