Positive Reviews
positive:
Convenient location for Norwich City Centre.
Guests comment that the best thing about this accommodation is its proximity to the centre of Norwich including the train station. Everything seems to be within walking distance, and the hotel seems to be easy to find and accessible.
positive:
Parking available.
A few guests comment that parking is available and included in the price of the room, which seems to be a real commodity in the centre of the city of Norwich. Guests seem to have to register their cars with the hotel in order to avoid a fine.
positive:
Affordable accommodation.
A number of guests comment that the hotel is competitively priced for the area, particularly considering how close it is to the centre of Norwich. Guests comment that rooms and bathrooms are of a decent size and feel spacious.
Negative Reviews
negative:
Problems with the showers.
There are a few reviews documenting problems with the showers. Guests comment that showers are very weak, reportedly offering little more than a dribble, and that the shower and temperature fixtures are difficult to control.
negative:
Rooms not cleaned adequately before arrival.
Whilst some guests describe rooms as clean, the majority of reviews seem to suggest that rooms are not adequately cleaned before arrival. Guests report grimy and mouldy bathrooms, dusty bedrooms and dirty bedsheets. Windows are also reportedly grimy.
negative:
No staff available, and unhelpful when contacted.
A number of guests state that staff are inaccessible, rarely answering the phone. Guests add that, when staff are available and receptive, they are unhelpful and unfriendly. The general feeling seems to be that the hotel is poorly managed.