Mercure Hotel MOA Berlin (Berlin, Germany)

The hotel's entire staff is widely described as very efficient yet friendly and helpful. International travellers appreciate that the team has several languages among them, including English, and are kind to tourists attempting German. Several guests with limited German have been grateful for the staff's detailed instructions on how to use the u-Bahn ticket machines and related travel advice.

Guests rave about the modern guest rooms with their striking decor, comfortable beds, and "brilliant" showers. The housekeeping team gets high marks for thoroughly cleaned rooms, with many guests happy to note that sheets and towel are all replaced every day if you wish. Many also find the rooms incredibly quiet.

Though the hotel is not within walking distance of the city centre, the hotel is close to the U Bahn (Birkenstrasse) and S Bahn (Westhafen) which offer cheap and fast links to all of the top attractions. Guests also love that the hotel is above a shopping complex with a large supermarket so snacks and other necessities are always within easy reach.

Some guests have found the wi-fi too slow or unreliable, while others have experienced trouble with the air conditioning system.

A few guests have been befuddled by the room numbering, and find navigating around the hotel to be difficult. Others guests have been misled by advertising regarding "free" parking, noting there are only a few free, outdoor spaces and there is an extra charge for the garage.

Guests in rooms opening onto the atrium sometimes find there is too much noise, while guests with windows facing out enjoy the quiet.