LOTTE City Hotel Mapo (Seoul, South Korea)

The hotel was found to be in a convenient area for guests. In the building, they had a grocery store, various restaurants and airport transportation stops. The metro lines are below the building so guests did not have to worry about finding the essentials.

The rooms were found to be comfortable and clean by guests. They were happy to have comfortable beds to sleep on and a functional look to the rooms. The bathrooms were also modern and clean to use.

The staff were found to be professional and kind to guests. They were friendly and efficient which was a nice thing to have for business travellers. They were lenient with check-in times and made the stay comfortable for guests.

Guests felt the breakfast was too expensive for them and felt the quality did not warrant the price. The western style breakfast was also not a big hit with guests who would rather try good quality Korean breakfast.

Guests felt the hotel had no particular ambiance to it. The common areas were bland and furnished oddly, with little to no people in these areas. It felt more like a business hotel with no concierge or staff to help with luggage.

The rooms were found to be hot for guests who felt the air conditioning did not do much to help. The air conditioning was only able to do so much and they felt the rooms were hotter than outside and in the common areas.