Guests were pleasantly surprised to find that the hotel offered them complimentary fresh-baked cookies. They thought this perk helped the hotel stand out from other options by demonstrating that the staff care about minor details and understand how those smaller things combine to make stays memorable.
Guests reported that the hotel staff were very responsive to their needs and were committed to providing a good standard of service. Whether you need to request something for your room or have to get directions to an area attraction, expect staff to provide those things when possible and do so with cheerful attitudes.
Often booked by guests who were receiving treatment at the MD Anderson medical facilities, this hotel was praised by guests for its convenient location that is within walking distance to many local points of interest.
Guests complained that parts of the hotel look outdated and are in need of refreshment. The bathrooms, in particular, were mentioned as looking very old, and guests also found evidence of mould.
Guests could smell a strong scent of must when they were staying here. They said the odour was present both in the rooms and the hotel's public areas. Also, running the air conditioner did not improve the issue.
Feedback from guests indicated that the hotel's pillows are too soft and don't provide adequate support for sleeping. Guests reported being provided with pillow types of several firmness levels, but found the choices were still not preferable.
No, Hotel Ylem doesn’t offer pool areas.
No, Hotel Ylem doesn’t allow pets.
Yes, Hotel Ylem provides Parking, Accessible parking for guests.
Check-in at Hotel Ylem is available from: . Check-out time is by .
Hotel Ylem is located in 8080 Main Street, 77025, Houston, USA.
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