About Hotel Ylem
When staying at the Hotel Ylem, guests get the advantages of being in a very centralised location, and they can expect warm and friendly treatment from staff members.
There are 79 rooms at the Hotel Ylem and all include flat-screen televisions and DVD players. Microwaves, refrigerators and coffee makers are also provided, and guests have free local calling privileges. Wi-Fi is complimentary.
This property has a 24-hour gym and 24-hour business centre. Additionally, parking is free, and guests can use the hotel's laundry facilities.
Guests can eat from the hotel's free buffet breakfast each morning or get advice at the 24-hour reception desk about other nearby eating options. Some are located within walking distance of the property.
Built three miles from the Houston Children's Museum, this hotel is a 14-minute drive from The Galleria, an upscale shopping destination. Furthermore, the Texas Medical Center is under ten minutes away by car.
Positive Reviews
positive:
Cookies in the Lobby
Guests were pleasantly surprised to find that the hotel offered them complimentary fresh-baked cookies. They thought this perk helped the hotel stand out from other options by demonstrating that the staff care about minor details and understand how those smaller things combine to make stays memorable.
positive:
Understanding and Courteous Staff
Guests reported that the hotel staff were very responsive to their needs and were committed to providing a good standard of service. Whether you need to request something for your room or have to get directions to an area attraction, expect staff to provide those things when possible and do so with cheerful attitudes.
positive:
A Central Location
Often booked by guests who were receiving treatment at the MD Anderson medical facilities, this hotel was praised by guests for its convenient location that is within walking distance to many local points of interest.
Negative Reviews
negative:
The Facility Looks Dated
Guests complained that parts of the hotel look outdated and are in need of refreshment. The bathrooms, in particular, were mentioned as looking very old, and guests also found evidence of mould.
negative:
A Strong Musty Odour
Guests could smell a strong scent of must when they were staying here. They said the odour was present both in the rooms and the hotel's public areas. Also, running the air conditioner did not improve the issue.
negative:
The Pillows Aren't Supportive Enough
Feedback from guests indicated that the hotel's pillows are too soft and don't provide adequate support for sleeping. Guests reported being provided with pillow types of several firmness levels, but found the choices were still not preferable.