Positive Reviews
positive:
Customer-facing workers have good people skills
Many guests have singled out the crew who work on reception and in the breakfast room as being worthy of particular praise. Evidently, this hotel’s investment in customer service training is paying off!
positive:
Convenient and easily accessible location
The fact that this hotel is right on the main southern driving route in and out of the city ensures it is a very easy place to get to and from. Having a whole plethora of eating, dining, shopping and entertainment options within an easy walk or very short drive is a big plus too.
positive:
You’re guaranteed a few laughs
You can take solace in the fact that, even if the trip you’re on doesn’t pan out that well, there’s always scope to enjoy a few giggles here: this hotel has a comedy club – The Comedy Cave – attached to it!
Negative Reviews
negative:
Hotel feels very run down in places
Numerous guests have drawn attention to the dated decor in the public areas, worn/torn carpets in the corridors, sub-standard furnishings in the bedrooms and malfunctioning/missing amenities in the bathrooms. Clearly, this is a place which is long overdue a refurb.
negative:
Temperamental Wi-Fi can be a chore
You may want to seek alternative Internet options if you have any kind of anger management issues – the Wi-Fi here is very sporadic, so much so that it requires you to keep signing in over and over again during the same session.
negative:
Standard accommodations are pretty compact
It is fair to say that, while some of this hotel’s upgraded guest rooms are a decent size, its standard offerings aren’t exactly spacious. Bring more than a few suitcases with you and you’ll soon know what it’s like to feel hemmed in...