Positive Reviews
positive:
Very friendly staff members
Many guests have been impressed by the customer service staff at this hotel. Guests have found these staff members to be friendly, courteous, and attentive, which improved the overall quality of their stays at this property.
positive:
Good, convenient location
Numerous guests have liked the location of this hotel, as it is just south of the Calgary's downtown core, but within walking distance of a CTrain station that provides access to the city. There are shopping and dining options within walking distance, as well.
positive:
Comfortable beds
Past guests have enjoyed the beds at this hotel, calling them soft and comfortable. Guests have been able to get a good night's sleep when staying at this hotel because of the quality of these mattresses and their bedding.
Negative Reviews
negative:
Noise from the hallways
Guests have complained about the noise from the hallways at this hotel. When the hotel gets busy, noise tend to carry down the halls and into the rooms. Guests found this to be disruptive, especially when other guests were being loud at night.
negative:
Breakfast isn't free
There have been complaints about the fact that you have to pay for breakfast at this property, since guests were expecting it to be included. Guests have also said that the quality of the breakfast isn't up to par, especially since it involves an extra fee.
negative:
Getting old and worn
A number of guests have mentioned that this hotel is getting a little old and is starting to look worn and dated. The rooms, in particular, could use a renovation, complete with updated furniture, to improve their overall quality.