Positive Reviews
positive:
Convenient location for SeaWorld.
Guests report that Travel Inn San Antonio Lackland Sea World is conveniently located for those travelers looking to visit SeaWorld San Antonio. Whilst the property is roughly eight miles away from the amusement park, major roads mean the journey can be completed in ten minutes.
positive:
Ample free parking available.
Guests praise the free parking on offer at the hotel. According to reports, on-site parking is plentiful and secure.
positive:
Complimentary Wi-Fi can be useful.
Some guests find the complimentary Wi-Fi to be an added bonus, reporting that it allows them to stay connected and plan their vacation day-by-day. That being said, guests generally report that the Wi-Fi signal is intermittent, but good when they can access it.
Negative Reviews
negative:
Outdated facility in need of improvement.
A number of guests staying at Travel Inn San Antonio Lackland Sea World report that the facility is outdated and would benefit from renovation work. Common concerns include loose electrical fittings, damaged doors and locks, and worn décor.
negative:
Cleanliness concerns raised by some.
Some guests have experienced problems with the level of cleanliness at the hotel. According to reports, guestrooms can be dirty and poorly-kept, with moldy showers and stained carpets being primary concerns. Some guests also find the level of housekeeping is also not up to standard, with stained bedsheets, leftover garments, and unemptied rubbish being identified as key concerns.
negative:
Some find customer service to be dissatisfying.
A number of guests report being dissatisfied with the level of customer service received at the hotel. Guests report that the hotel staff is not friendly and does not attend to issues in a timely manner.