Hotel Topnotch Resort (Stowe, USA)

The large guest rooms at Topnotch Resort are modern and tastefully-decorated. Guests reported that the beds are comfortable, windows are very large and let a lot of natural light in, walls are soundproof and there are plenty of extra amenities to ensure comfort. .

Guests reported that the staff are amazing and go above and beyond their regular duties to ensure guests are having an enjoyable stay. The friendly front desk staff are ready to serve arriving guests as soon as they walk in, staff seems to genuinely care about the hotel and how it is run, they go out of their way to engage guests in conversation and they have no problem providing information about the area. .

The area surrounding the hotel is a combination of everything guests expect for a relaxing and fun vacation. The scenery is spectacular with beautiful mountain views in a natural setting that seems remote but is close to many attractions and things to do.

The meals are bland and poorly-prepared and there aren't many options to choose from. Guests also reported that the service is slow and the staff are unfriendly and unwilling to accommodate special requests.

The rooms at Topnotch Resort are old-fashioned with dated decor and furnishings and guests reported several other issues including Wi-Fi that doesn't work, chipped wallpaper, missing amenities and toiletries, stained carpet, tattered linens, broken appliances and a lack of natural light. .

This hotel is very understaffed especially during busy times and this shows in the demeanor of staff members, many of whom are unfriendly and unable to accommodate even simple requests. Guests reported that there are long waits to be checked in, staff are hard to located when needed, there are mix-ups with bookings, issues go unresolved and when problems occur, no apologies or refunds are offered.