Positive Reviews
positive:
Lovely Resort with Excellent Facilities
Tilghman Beach & Golf Resort is a beautiful property in a quiet area surrounded by natural beauty that's still very close to many attractions and services in the area. Everything needed for a perfect vacation is within reach. There is a beach within walking distance and all resort facilities are well-maintained and family-friendly. .
positive:
Well-Stocked, Spacious Rooms
The large guest rooms at this hotel are fully-stocked with many amenities to ensure comfort and enjoyment. Guests also reported that the views from the rooms are amazing, the beds are comfortable and the balconies are quite spacious. .
positive:
Friendly and Helpful Staff
Guests reported that staff members are very friendly and are always willing to help out no matter how busy they are. Issues are resolved quickly, check-in is fast and informative and staff seem genuinely interested in accommodating guests.
Negative Reviews
negative:
Uncomfortable, Unkempt Guest Rooms
Guests reported some issues with the rooms at Tilghman Beach & Golf Resort including uncomfortable beds, old fashioned and tattered furniture, a strange smell, burnt out light bulbs and dusty floors.
negative:
Staff Unwilling to Assist and Accommodate Guests
Guests reported that some staff members tend to avoid guests and at times even pass issues off to other staff members because they don't want to deal with them. Also reported was staff who don't seem to care if guests are enjoying their stay or not, staff who don't acknowledge guests when they see them, staff who don't accommodate guests when there are mistakes with bookings and issues that go unresolved.
negative:
Facilities are not Well-Maintained
The on-site facilities, such as the pools and gym, are not well-maintained. The gym features old equipment that doesn't work well and the pools are too cold to swim in. Guests also reported that there is no cell service in most areas of the hotel.