Positive Reviews
positive:
Peaceful environment ensures a great sleep
Despite having a strategic location, The Westin Southfield Detroit has a quiet atmosphere at night. The walls are thick so you can sleep without being disturbed by the noise from nearby rooms or the corridors. In addition, the pillows are fluffy and the beds have memory mattresses.
positive:
Delicious coffee and pastries are served
Your stay can be nicer if you visit the coffee shop. You can always have your coffee the way you want it to be. The pastries are heavenly. Honestly, it is among the best coffee shops in all of Southfield.
positive:
Outstanding policies
The staff treats you like family. They never hesitate in going out of their comfort zones to help you. No one is perfect, so they sometimes make mistakes. However, they sincerely apologize to you. Furthermore, they give you free vouchers for the bar or upgrades whenever they fail to deliver certain services on time.
Negative Reviews
negative:
Issues with the schedule of buffet breakfast
There are a lot to choose from during breakfast. However, most of the food runs out at around ten in the morning. You are left with very limited options. Thus, you are encouraged to go to breakfast early so you won't miss the best dishes.
negative:
Housekeeping lapses
When you arrive during the evening after exploring the place, all you want to do is relax. However, to your surprise, your room is not yet cleaned. The housekeepers won't enter your room as long as there is a "do not disturb" sign. Thus, you are advised to remove it before you leave the hotel.
negative:
Issues with room service
You have to wait longer than usual because the staff sometimes forgets your order. If twenty minutes have passed and no food is delivered, call the staff again as a reminder.