Positive Reviews
positive:
OK For The Money
The most recent reviews for this hotel are several months old and many are negative, but some guests were reasonably satisfied with their experience and reported that the Wellington offered acceptable accommodations at a very reasonable price. Satisfied guests described the rooms as clean, tidy and comfortable, some said the rooms looked freshly decorated while others summed them up as fine for a night or two.
positive:
Friendly, Traditional Pub
With live music and a friendly vibe, the Wellington's pub got a thumbs up from guests who preferred the traditional atmosphere over more modern chain style establishments.
positive:
Check Out Dalton Castle
For guests travelling with families, the Wellington, on Dalton's main street and close to shops and restaurants, served as a convenient and economical base from which to explore Cumbria and visit nearby attractions.
Negative Reviews
negative:
You Get What You Pay For
While guests generally appreciated the affordable cost of this establishment, some found the upkeep sufficiently poor that they would not return or recommend it. Complaints included torn curtains, uncomfortable beds with sagging mattresses, shabby and dated furniture and an overall air of neglect.
negative:
A Little Night Music
Noise from the live entertainment in the pub downstairs kept many guests in the rooms above from enjoying a good night's sleep.
negative:
Questionable Complaints?
Several guests described encounters with a staff member at the reception desk who was variously described as grumpy, unfriendly and rude. The quality of food and service in the pub also failed to meet the expectations of a few guests who then wrote unfavourable reviews. Management responded to a number of complaints and, in several instances, questioned the accuracy and authenticity of the guest's experience.