Positive Reviews
positive:
Crystal Advantage Program
Shop and dine without leaving your hotel, because now you have an added incentive. The Crystal Advantage Program is offered to every guest and gives you discounts and special offers for every shop and restaurant on premises.
positive:
Worry-Free Recreation
The hotel offers a complimentary ski and bike valet. Don't know where to put your things? There is also complimentary storage your equipment. For convenience, there are also washing stations and bike repair stands with tools at your doorstep.
positive:
Location Perfection
Guests loved the location of the hotel, in the heart of Whistler Village and walking distance to everything. The hotel is ski-in/ski-out, and only a few minutes from the gondolas.
Negative Reviews
negative:
Miniature Rooms
Several guests, mainly those booking traditional rooms, thought the rooms and the bathrooms were too small for their liking. If you are traveling as a group or with a lot of luggage, you may feel cramped. The hotel does offer many other room size options if you feel this may be a concern.
negative:
Problems with Parking
The parking lot has reported to be full quite often, especially on busy weekends. Should you run into this issue, the staff will happily direct you to many other options nearby. The onsite parking lot was also reported as having very tight spaces, which may be a problem if you're coming with a large car.
negative:
Early Bird Housekeeping
The housekeeping starts work quite early, which some may find as an advantage, but most guests didn't like. If you plan on sleeping in, place a "Do Not Disturb" sign outside your door the night before. The staff has on several occasions entered rooms with guests still occupying it.