Positive Reviews
positive:
It’s really spacious
If you’re tired of small hotel rooms, this place offers plenty of space in a unit a large room with an inclusive, well-stocked kitchen. The hotel is spread out, so prepare to walk a bit to get to the reception desk. Guests say it gives you a lot more room than in a typical hotel room.
positive:
All the right amenities
Sonesta has all the amenities you’d expect from a big chain hotel. It has with free Wi-Fi, inclusive breakfast, espresso machine. They noted that there is also plenty of free parking making the hotel quite convenient.
positive:
Convenient location next to mall
Located right in the perimeter of Atlanta, you can step out of the hotel and stroll right onto the Perimeter Mall, which has major stores like Nordstrom, Macy’s and Apple. Finding a bite to eat is easy to do when you’re right next to a giant shopping plaza. The hotel is also located near the MARTA station, making accessibility a breeze.
Negative Reviews
negative:
Dissatisfaction with parking
Many of the guests were unhappy with the parking situation, as they said that the parking lot was located really far from their rooms. They said that when they arrived to the hotel late at night, they didn’t feel safe lugging their bags and walking to their rooms.
negative:
Confusion over security deposit policy
The hotel requires a deposit before checking in, which is refundable after you check out. Guests said that they did not know of this policy beforehand and were surprised to be hit with the charge. They also said that it didn’t work for people who planned to pay for the hotel using cash.
negative:
Complaints about cleaning
There have been complaints about strange odor, worn-out carpet. Several guests were unhappy with housekeeping and their level of service.